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General information

There's no absolutely reliable software and our Software is not an exception, although we make every effort to build it as stable as possible. If you encounter a problem or error message, please contact StepOver support department. Information on this page can help in solving the problem.

Log file creation

Ability to create log file is built-in to our EXE, DLL and OCX files. This functionality should only be activated in case of problems, it's not intended to be used in production environment. In some cases activated logging can reduce software performance.

To activate logging create a text file with name <name_of_the_file>_log.ini and place it into the same folder. The file should have the content as shown below. Make sure that folder indicated in FileName entry exists.

 

[Common] 
Enabled=1 
ClearOnStartup=1 
FileName="C:\TEMP\logs\SOPad.log" 
ProfilerEnabled=1

LogMemoryUsage=0

 

After ini file is created run your application until the problem occurs and send log file to StepOver.

INI Files for Download

ProductDirectory *Download Note 
SOPAD.dll

StepOver\driver

StepOver\eSignatureOfficeX\driver

StepOver\SimpleSignerX\driver

SOPad_log.ini 

by Problem with Signature pad

also Part of eSignatureOffice and SimpleSigner

StepOverSignatureDevice1.ocx

StepOver\driver

StepOver\eSignatureOfficeX\driver

StepOver\SimpleSignerX\driver

StepOverSignatureDevice1_log.ini 

by Problem with Signature pad

also Part of eSignatureOffice and SimpleSigner

    
SOSigOffice.exeStepOver\eSignatureOfficeXSOSigOffice_log.ini eSignatureOffice
SOWebSign.ocxStepOver\eSignatureOfficeXSOWebSign_log.inionly when using the eSO Browser Plugin
SOSecureSign.ocxStepOver\eSignatureOfficeXSOSecureSign_log.ini  only when using the eSO as OCX
TcpTransfer.dllStepOver\eSignatureOfficeXTcpTransfer_log.ini only by Download/Upload Problems
    
SimpleSigner6.exeStepOver\SimpleSignerXSimpleSigner_log.ini SimpleSigner
    
StepOverSignatureAPI4.dllStepOver\API for Signatures XStepOverSignatureAPI4_log.ini SignAPI
StepOverSignatureAPI4.ocxStepOver\API for Signatures XStepOverSignatureAPI4_log.iniSignAPI

 * replace X with the version number of your application