Please make sure, that your currently used software is up-to-date. Either contact your service provider, which gave/sold you the signature pad and the software or download the most recent version directly from www.stepover.com
To test, you could also download the following file, extract it and start the sodc.exe (StepOver Device Check) from the extracted folder.
This little tool is used to test any connected StepOver pads independant from other software.
- Select the device which you want to test with the "Pad auswählen" (= "Select pad") button
- When you click the "Test starten" (= "Start testing") button now, you can sign on the selected pad and you should also be able to see the direct image of your signature in SODC.
When in doubt, you can also contact our technical support and ask for the most recent version of the software you are using.