This page shall show you multiple possible hardware problems and their possible solutions.
The signature pad display stays black
| My pad's front LED... |
The signature device is not found by the used software | |
I don't see my signature on the pad display when signing |
01. The pad's front LED stays permanently red
02. The pad's front LED alternates between red and green light
03. The pad's front LED flashes very fast in green
04. The pad's front LED flashes slowly in red
05. The pad's front LED is not showing any light at all
06. My computer is running Windows 7
07. I am using the signature device via TCP
08. I am using the signature device via Citrix
09. I am using the signature device in a virtual machine (VM)
10. I might not have the most recent software installed on my system
11. None of the other circumstances apply
12. I am using a naturaSign Pad Classic/Biometric/Standard 2.5