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To activate logging create a text file with name <name_of_the_file>_log.ini and place it into the same folder. The file should have the content as shown below. Make sure that folder indicated in FileName entry exists.

 


[Common] 
Enabled=1 
ClearOnStartup=1 
FileName="C:\TEMP\logs\SOPad.log" 

...


After ini file is created run your application until the problem occurs and send log file to StepOver.

INI Files for Download

ProductDirectory *Download Note 
SOPAD.dll

StepOver\driver

StepOver\eSignatureOfficeX\driver

StepOver\SimpleSignerX\driver

SOPad_log.ini 

by Problem with Signature pad

also Part of eSignatureOffice and SimpleSigner

StepOverSignatureDevice1.ocx

StepOver\driver

StepOver\eSignatureOfficeX\driver

StepOver\SimpleSignerX\driver

StepOverSignatureDevice1_log.ini 

by Problem with Signature pad

also Part of eSignatureOffice and SimpleSigner

    





SOSigOffice.exeStepOver\eSignatureOfficeXSOSigOffice_log.ini eSignatureOffice
SOWebSign.ocxStepOver\eSignatureOfficeXSOWebSign_log.inionly when using the eSO Browser Plugin
SOSecureSign.ocxStepOver\eSignatureOfficeXSOSecureSign_log.ini  only when using the eSO as OCX
TcpTransfer.dllStepOver\eSignatureOfficeXTcpTransfer_log.ini only by Download/Upload Problems
  
  




SimpleSigner.exeStepOver\SimpleSignerXSimpleSigner_log.ini SimpleSigner
  
  




StepOverSignatureAPI4.dllStepOver\API for Signatures XStepOverSignatureAPI4_log.ini SignAPI
StepOverSignatureAPI4.ocx

StepOver\API for Signatures X

StepOver\SimpleSignerX

StepOverSignatureAPI4_log.iniSignAPI
StepOverRegisterEngine.ocx

StepOver

StepOver\SimpleSignerX\driver

StepOver\eSignatureOfficeX

StepOverRegisterEngine_log.ini
 





SOPADCOM.dll

StepOver\driver

StepOver\eSignatureOfficeX\driver

StepOver\SimpleSignerX\driver

Problem with USB Commuication

 * replace X with the version number of your application