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Frequently Asked Questions (FAQ)

Here you can find a list of questions, frequently asked by our users.

Furthermore, you can use this as list of advice for possible problems, which you could encounter.



The option to "Send per E-Mail" does not work for me - why?

The basic Windows 10 tool "Mail" does no longer support an important function for this feature to work. If you install Outlook or a similar program, sending per mail will work again.

Do I need a separate signature-set for each of my documents?

No! You do not need to create a separate signature-set for each of your documents, but you can creatue your signature-sets in a way, that they can be used for various documents, for example because search strings, which are not found, will simply be skipped. However, the search strings are supposed to be as unique as possible to make them only be found in the right documents. Learn more about signature-sets in the chapter Automatic creation of signing fields: Working with signature-sets

Can I send a document per e-mail automatically after signing it?Yes, you can! However, you have to create two things: a macro doing this and a signature set to automatically trigger the e-mail after the last signature.

How can I configure the stamp?

You can define, if and what is to be shown in the stamp. Learn more about this here.

What's the meaning of the "document hash" on my device and in the software? Can I skip that?

The document hash is a security feature and allows to make sure, that the signature has not been manipulated on it's way from the signature device to the computer. If you compare the digits on the signature device and in the eSignatureSuite, those digits have to be the same. You can skip this set by deactivating the corresponding option in the Security & Key management tab in the administration menu.
Can I repeat my signature? How?As long as a signature has not been added to the document, yet, you can repeat it as often as you want. For this, you can find multiple options to use the "Repeat" button, either in eSignatureSuite itself (in the footer or in the post-signature stamp dialog) or on the signature device (on the shown side bar, when using duraSign Pad Brilliance or in the post-signature hash-dialog).
Can I delete a signature?

Generally, no, you cannot delete your signature after it has been done. Due to security reasons, it's not possible to delete a signature after the document has been saved, just like on a piece of paper.

However, after adding a signature, but before saving the document, you could just close the document without saving it and so make the signature being gone, too.

I have a PDF document here, which cannot be loaded, signed or presented correctly by eSignatureSuite. What could be the reason?

The structure of PDF document can vary greatly and generally depends on the tool used to create the PDF. We try to develop our PDF libraries according to the ISO standard for the corresponding PDF versions. However, sometimes PDF files diverge from those standards and so create problems. If you have such problems with your files, you are invited to send them to us and we will analyse them.

There are some document types and features, we do not support. For example: LifeCycle documents, JavaScript functions and multimedia elements within PDF files.

Can I add my company sign below my signature?

Can I change the standard stamp to my company stamp?

You can edit the stamp in multiple ways in the administration menu in the Stamp tab. Here, the text font and colour can be changed to create a customized company stamp.

How can I find out, which text will have to be my search string within the document for the dynamic processing of document content feature?

The easiest way to find out is using a normal PDF viewer lie Adobe Reader, for example, which allows text selection. Open the document and then select the text, which you want to be read dynamically. Now, press the shift key and the arrow keys (left and right) to mark the previous or following text in the document. This is the exact order in which text will be searched in eSignatureSuite.

Can I make eSignatureSuite load multiple files together in order to sign them?

No, this is currently not possible.

The only way to do this is either merging them with an external application or creating a XML file, which contains all documents you want to sign.

How can I be sure, that all signatures in my document have been added correctly? (return file?) 
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