Since Firmware Version 1.4* each Pad has an Bootloader which allows us to update a Pad without open it. The SignaturePad is protected with special passwords which can block a firmware update. Big customer usually have unique passwords on the device to prevent an unwanted Firmware Update, such Signature Pads require a customer specific Updater. If you unsure about your device contact StepOver.
You can find the current Updater for all Signature Pad Models in the following list:
*Because of Hardware changes, Pads with Firmware 1.4 and 1.5 will not be supported for future Firmware Updates